Refund Policy

    Return/Refund Policy

    Subscriptions: Newspaper subscriptions are delivered by Canada Post. Subscribers to mail-delivered newspapers are paid in advance and entitled to a refund for the unused portion of the year if the newspaper is cancelled. The price of a subscription includes a $10 non-refundable circulation administrative fee. A refund will be based on the pro-rated weeks remaining in the subscription, less the $10 fee. Refunds for payments made by credit card will be made to the credit card.

    Advertising: Classified and display classified ads submitted on-line: Errors: Classified advertising placed through email are the responsibility of the person or persons creating the ad, and no refunds can be made for errors in the ad. Errors in ads taken by the newspaper: errors must be reported in 30 days or before the next issue in which the ad is scheduled, whichever is shorter. The newspaper will refund the entire cost of the first week’s ad or re-run a corrected version, at the customer’s option. Failure to run: a full refund will be made if an ad is not accepted by the publisher, or if the ad fails to run due to publisher error. All refund claims must be made within 30 days of the first date ad was to run. Display advertising: Cancellation: no refund will be provided for an ad cancelled after the closing date of the issue in which the ad is to run. Error: no refund will be provided when the advertisement is provided in electronic “camera ready” form by the advertiser. Error by the publisher: the publisher will provide a “make good” advertisement in the next issue correcting the error, or will refund the cost of a pre-paid ad if a make good is not possible. Refunds will be made to the credit card, if paid for by a credit card.

    Products: From time-to-time The Chestermere Anchor may offer promotional, local or regional products for sale directly through our website. The return policy for those items is stated with the items offered.